299 date Privacy Policy
This document explains in detail how your personal information is collected, why it is stored, and how it is kept secure.
About This Document
299 date places the highest importance on its users' privacy. This Privacy Policy ("Policy") explains how your information is handled when you use the 299 date website, platform, or services.
This Policy complements our Terms and Conditions and forms part of the same legal framework. By registering on the platform or continuing to use the services, you are considered to have agreed to the terms of this Policy.
For any questions or concerns, you can speak to us directly using the contact details provided at the end of this document. Our support team is available 24/7 in both Bengali and English.
Introduction and Scope
This Privacy Policy applies to all services on the 299 date platform — including website browsing, account registration, deposit and withdrawal transactions, gaming or betting activity, and customer support.
In this Policy, "information" means any data that can directly or indirectly identify a person. The information you provide when opening an account with 299 date will be managed under this Policy.
This document may be updated from time to time. You will be notified of any changes through the platform, and the updated date of the revised Policy will be reflected on this page.
Data Collection
299 date may collect the following types of information:
2.1 Information You Provide Directly
- Name, date of birth, and national identity details (for age verification)
- Mobile number and email address
- Payment method details (e.g. bKash, Nagad, Rocket, or bank account number)
- Username and password set at the time of account creation
- Messages or complaints sent to customer support
2.2 Automatically Collected Information
- IP address and device type
- Browser version and operating system
- Activity logs on the platform (login time, game history, betting activity)
- Information collected through cookies and similar tracking technologies
2.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may in certain cases receive information through verification agencies. Such collection of information is always carried out within the applicable laws and regulations.
Purpose of Data Use
299 date uses your information for the following purposes:
3.1 Account Management
Your information is used to create, verify, and keep your account secure. Age verification is a mandatory process — accounts for users under 21 are not approved.
3.2 Payment Processing
Relevant financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
3.3 Security and Fraud Prevention
Behavioural and technical data is analysed to prevent unauthorised access, multiple account creation, and financial fraud.
3.4 Customer Support
Necessary information is provided to the support team to resolve your issues quickly. Our support service operates 24/7 via live chat and email.
3.5 Responsible Gaming
By reviewing gameplay patterns and transaction history, we help enforce our responsible gaming guidelines. If a user's behaviour shows concerning patterns, protective measures may be taken.
3.6 Service Improvement
Aggregate and anonymised data is analysed to improve the user experience and test the platform's functionality.
Data Storage and Security
4.1 Retention Period
Your information is retained for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, or prevent fraud.
4.2 Technical Safeguards
Stored data is protected with SSL encryption and industry-standard cybersecurity practices. Sensitive financial information is secured through an additional layer of encryption.
4.3 Access Control
Only authorised staff, and only where required for their work, are granted access to your information. All access to data is logged and monitored.
4.4 Data Breach Situations
If there is reason to believe that the security of your information has been compromised, 299 date will notify the affected users as quickly as possible and take the necessary protective steps.
Sharing Data with Third Parties
299 date does not sell or rent your personal information. In specific circumstances, a limited amount of information may be shared:
5.1 Payment Processors
Payment providers such as bKash, Nagad, Rocket, and bank transfer receive limited financial information to complete transactions. These third parties are governed by their own privacy policies.
5.2 Technology Partners
Gaming software providers (such as Evolution, Pragmatic Play, PG Soft, etc.) may receive limited and necessary information to operate the required platform functions.
5.3 Legal Requirements
Information may be provided to comply with legal obligations in response to a court order or a valid request from a law enforcement agency.
5.4 Business Changes
Information may be transferred in the event of a structural business change (merger or acquisition). Users will be notified in advance in such cases.
Cookies and Tracking Technologies
6.1 What Are Cookies
Cookies are small text files that a website stores on your device. They help improve the platform's functionality and personalise your experience.
6.2 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences (language, settings).
- Analytics Cookies: Collect aggregate data to understand how the platform is used.
6.3 Cookie Controls
You can set your browser to accept or reject cookies. However, disabling certain cookies may limit some of the platform's functionality.
User Rights
299 date respects your rights regarding your information. You have the following rights:
7.1 Right to Know
You can contact our support team to find out what information is stored about you. Information will be provided after specific identity verification.
7.2 Right to Correction
If there is incorrect information in your account, you can request a correction. Corrections will be made after your identity is confirmed via OTP verification or identity document.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may be retained if there are legal obligations or a need to resolve disputes.
7.4 Right to Data Portability
You may request your personal information in a structured, readable format.
7.5 Right to Object
You may raise an objection to the processing of your information for specific purposes. Your request will be assessed and appropriate action will be taken.
To exercise any of the above rights, please contact us using the contact details provided at the bottom of this page.
Account and Payment Information
8.1 Account Security
Your account password is stored in encrypted form — 299 date can never read your password or share it with any third party. If you suspect unauthorised access to your account, please notify us immediately.
8.2 Financial Information
Your mobile banking number or bank account details are used only for processing transactions. Full bank account or card numbers are not stored directly on 299 date's servers.
8.3 Transaction History
Records of deposits and withdrawals are retained for a defined period for legal and financial audit purposes. These records can be viewed from the transaction history section of your account.
Protection of Minors
299 date clearly states that this platform is for persons aged 21 or above only. We do not actively collect information from minors.
Age verification is mandatory at the time of registration. If it is confirmed that a user is under 21, their account will be closed immediately and the associated information will be deleted.
Parents and guardians are requested to put in place the necessary device protections to prevent underage members of your household from accessing this platform.
Policy Changes
299 date reserves the right to update this Privacy Policy as needed. Users will be informed of significant changes through the following methods:
- A notification displayed after logging in to the platform
- A notice sent to the registered email address
- The "Last Updated" date at the top of this page will be changed
If you continue to use the platform after any changes, you will be considered to have accepted the revised Policy. It is therefore recommended that you review this page regularly.
Visit our About Us page to learn more about 299 date and get a full picture of how the platform operates.
Contact Us
If you have any questions, objections, or data-related requests regarding this Privacy Policy, please get in touch through the channels below:
Organisation: 299 date
Email: [email protected]
Support: 24/7 Live Chat — available directly on the platform
Language: Bengali and English
Response Time: Written requests are usually answered within 24 hours
Any request for information may require identity verification. This is a necessary step to ensure the security of your data. To find answers to frequently asked questions on our platform, read the FAQ section.